Privacy Policy

Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or register for services
• Create an account on our website
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Contact us with inquiries or requests

Types of personal information may include:

• Name, address, email address, and phone number
• Payment information and billing details
• Date of birth and government-issued ID (when required)
• Preferences and special requests
• Communication history with our staff

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your reservations and bookings
• Providing and improving our hotel services and amenities
• Communicating with you about your stay and our services
• Sending promotional materials and special offers (with your consent)
• Conducting market research and analyzing customer preferences
• Complying with legal obligations and industry regulations
• Ensuring the safety and security of our guests and property

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety of our guests, staff, or the public
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and system updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure payment processing systems

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve our website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we process your information

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Legitimate business interests

Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.